Workspaces — Simplifying project collaboration
We launched the Workspaces initiative to make project management and collaboration easier. Users can now create multiple workspaces under one account, assign roles, and invite guest contributors to specific projects. Early results showed high adoption, a spike in guest participation, and positive feedback on improved organization.
Result
Workspaces
44%
Built Workspaces from scratch, now powering seamless team collaboration.
E-signature experience
+30%
Enhanced editor experience resulting in increased documents stored through improved usability
Challenge
Users faced recurring issues with project organization and collaboration:
Projects were difficult to keep organized.
Collaborator management was confusing and time-consuming.
No way to manage multiple projects under one account.
No separation of collaborators by project.
Guest contributors couldn’t be invited to specific workspaces.
The lack of workspace separation created friction, slowed collaboration, and made onboarding harder.
User Research
To design a solution that effectively addresses user pain points, we conducted comprehensive user research combining multiple methods:
Methods:
User interviews to understand user preferences and frustrations.
Support ticket analysis to identify recurring issues.
Competitor benchmarking to study industry best practices and identify areas for improvement.
Insights:
Competitor analysis highlighted strengths and weaknesses in workspace management, helping refine our approach.
User interviews revealed specific pain points and preferences, guiding design decisions.
Support ticket analysis uncovered common challenges, ensuring our solution addressed real user needs.
Outcome:
This combined research approach allowed us to:
Gain a deep understanding of user perspectives.
Identify opportunities to enhance user experience.
Fine-tune the Workspaces initiative to surpass user expectations in the competitive SaaS landscape.
Scope
Create/join workspaces with roles.
Invite guests via email.
Add workspace switcher to dashboard.
Dashboard integration
A central entry point to quickly access all workspaces, projects, and essential actions in one unified view.
Invitations
Streamlined guest invitations with one-click acceptance and simplified registration for a smooth first-time experience.
Workspace Switcher
A fast way to switch between workspaces, with clear role indicators (Owner, Admin, Member) for better context and control.
User Management
A centralized workspace hub to manage members efficiently — invite via email, assign roles (Owner, Admin, Member), suspend or remove access, and monitor activity in real time.
Conclusion
The Workspaces initiative significantly improved the project collaboration experience. Through user research and competitor analysis, we identified key pain points and delivered features that removed major barriers: project management became more intuitive, while inviting and managing contributors is now faster and more transparent.
Results demonstrated strong user interest, with notable growth in both new workspaces created and guest contributors. This validates the solution’s value and its positive impact on engagement.
In summary, Workspaces not only resolves existing challenges in project organization but also establishes a solid foundation for scalable, intuitive team collaboration within the product.
